Privacy Policy

Effective Date:04/05/2026
Last Updated: 04/05/2026

Gym Doctor, LLC (“Gym Doctor,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use our mobile application, create an account, communicate with us, or otherwise interact with our services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read and understand this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Platform.

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1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• the Gym Doctor website;
• the Gym Doctor mobile app;
• online forms, assessments, and questionnaires;
• account registration and profile creation;
• communications with Gym Doctor by email, phone, text, chat, or contact forms;
• services, features, and content made available through the Platform.

This Privacy Policy does not necessarily apply to information collected offline or by third parties, including practitioners, coaches, providers, advertisers, analytics vendors, payment processors, or websites not controlled by Gym Doctor.

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2. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide Directly

This may include:

• full name;
• email address;
• phone number;
• mailing address;
• date of birth;
• username and password;
• account profile details;
• payment and billing information;
• emergency contact information;
• communications you send to us;
• information you submit through forms, surveys, questionnaires, support requests, or assessments.

B. Health, Wellness, Fitness, and Related Information

Depending on how you use the Platform, we may collect information you choose to provide such as:

• health history;
• exercise history;
• fitness goals;
• body measurements;
• weight and body composition information;
• mobility, pain, or injury-related information;
• training logs and workout data;
• nutrition-related information;
• medical or wellness notes you voluntarily submit;
• practitioner or client notes, recommendations, and program information.

C. Information Collected Automatically

When you use the Platform, we may automatically collect certain technical and usage information, such as:

• IP address;
• browser type;
• device type;
• operating system;
• app version;
• referring URLs;
• pages viewed;
• clicks, session data, and feature usage;
• dates and times of access;
• approximate location derived from IP address;
• cookie and similar tracking information.

D. Information From Third Parties

We may receive information from:

• payment processors;
• analytics providers;
• scheduling systems;
• communication providers;
• fitness trackers, wearables, or connected services if you authorize them;
• practitioners or organizations using the Platform;
• marketing or advertising partners;
• social media platforms if you interact with us through them.

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3. How We Use Information

We may use your information for the following purposes:

• to provide, operate, maintain, and improve the Platform;
• to create and manage user accounts;
• to communicate with you about your account, requests, appointments, updates, and support needs;
• to personalize content, programs, and user experience;
• to facilitate communication between users, practitioners, clients, and organizations using the Platform;
• to process transactions and send payment-related communications;
• to respond to inquiries and customer service requests;
• to send service notices, alerts, and administrative messages;
• to send marketing or promotional communications where permitted by law;
• to monitor performance, usage, trends, and analytics;
• to protect the security and integrity of the Platform;
• to detect, prevent, and investigate fraud, misuse, or unauthorized access;
• to comply with legal obligations;
• to enforce our Terms and Conditions and other policies;
• to create aggregated, de-identified, or anonymized information for internal business purposes, research, analytics, service development, and reporting, to the extent permitted by law.

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4. How We Share Information

We may share your information in the following circumstances:

A. Service Providers

We may share information with vendors and service providers that help us operate the Platform, such as providers of:

• cloud hosting;
• data storage;
• payment processing;
• analytics;
• customer support;
• communications and messaging;
• scheduling;
• security and fraud prevention;
• software infrastructure.

B. Practitioners, Clients, and Organizations

If the Platform allows interaction between practitioners, coaches, clients, patients, facilities, or organizations, information may be shared with those parties as necessary to provide the services, facilitate communication, or carry out the intended use of the Platform.

C. Business Transfers

We may disclose information in connection with an actual or proposed merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar business transaction.

D. Legal Compliance and Protection

We may disclose information when we believe in good faith that disclosure is necessary to:

• comply with law, regulation, legal process, or government request;
• enforce our agreements and policies;
• protect our rights, property, and safety;
• protect the rights, property, and safety of users or others;
• investigate fraud, abuse, or security incidents.

E. With Your Consent

We may share information for other purposes with your consent or at your direction.

F. De-Identified or Aggregated Information

We may use and disclose de-identified, anonymized, or aggregated information that does not reasonably identify you, subject to applicable law.

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5. Cookies and Tracking Technologies

We may use cookies, pixels, SDKs, web beacons, log files, and similar technologies to:

• keep you logged in;
• remember preferences;
• analyze traffic and usage;
• improve site performance;
• understand user behavior;
• support security and fraud prevention;
• deliver and measure advertising, where applicable.

You may be able to adjust cookie settings through your browser or device. Disabling cookies may affect certain Platform functions.

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6. Text Messages, Email, and Communications

If you provide your phone number or email address, we may send you:

• account-related communications;
• service alerts;
• appointment or scheduling messages;
• customer support replies;
• onboarding messages;
• marketing or promotional messages, where permitted.

You may opt out of promotional emails by using the unsubscribe link in the message. You may opt out of text messaging by replying STOP where available. Even if you opt out of marketing messages, we may still send non-promotional administrative or transactional communications.

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7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Platform and services;
• maintain business and operational records;
• comply with legal, tax, accounting, contractual, and regulatory obligations;
• resolve disputes;
• enforce agreements;
• protect against fraud and misuse.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

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8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, and disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for protecting your account credentials and for notifying us promptly if you believe your account has been compromised.

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9. Health Information and HIPAA Notice

Gym Doctor may collect or process health, fitness, or wellness-related information through the Platform. However, not all health-related information collected by an app or website is subject to HIPAA.

If Gym Doctor is acting as a covered entity or business associate in a particular relationship, any applicable HIPAA obligations will be handled in accordance with the relevant agreements and legal requirements. If Gym Doctor is not acting in that capacity, your information may instead be governed by this Privacy Policy and other applicable laws.

Where required by law, Gym Doctor may provide additional notices, authorizations, or consents regarding health information.

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10. Your Choices and Rights

Depending on where you live and the nature of your relationship with Gym Doctor, you may have the right to:

• access certain personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• request a copy of certain information;
• object to or limit certain processing;
• withdraw consent where processing is based on consent;
• opt out of certain marketing communications.

To exercise any rights that may apply, please contact us using the information below. We may need to verify your identity before responding to your request.

We may deny requests where permitted or required by law.

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11. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, the Platform may not respond to Do Not Track requests unless required by applicable law.

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12. Children’s Privacy

The Platform is not intended for children under the age of 13 unless expressly stated otherwise.

We do not knowingly collect personal information directly from children under 13 without any consent required by applicable law. If we learn that we have collected personal information from a child under 13 in a manner not permitted by law, we will take steps to delete that information as required.

If you believe a child under 13 has provided personal information through the Platform, please contact us.

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13. Third-Party Links and Services

The Platform may contain links to third-party websites, apps, services, or integrations. We are not responsible for the privacy, security, content, or practices of those third parties.

Your use of third-party services is governed by their own terms and privacy policies.

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14. International Users

Gym Doctor is based in the United States. If you access the Platform from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States or other jurisdictions where privacy laws may differ from those in your location.

By using the Platform, you consent to those transfers where permitted by law.

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15. Legal Bases for Processing

Where required by applicable law, we process personal information based on one or more legal grounds, including:

• your consent;
• performance of a contract;
• our legitimate business interests;
• compliance with legal obligations;
• protection of vital interests;
• other grounds permitted by law.

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16. California and Other State Privacy Rights

If you are a resident of a state that grants specific privacy rights, including California or other U.S. states with consumer privacy laws, you may have additional rights regarding your personal information, subject to exceptions and limitations under applicable law.

Where required, Gym Doctor will honor applicable rights requests and provide supplemental disclosures.

If you want, you may add a separate State Privacy Notice to the Platform to address those rights more specifically.

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17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Platform and revise the “Last Updated” date above.

Your continued use of the Platform after changes are posted means you accept the revised Privacy Policy, to the extent permitted by law.

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18. Contact Information

If you have questions about this Privacy Policy or would like to submit a privacy request, contact:

Gym Doctor, LLC
81 Goffe Street, Manchester NH 03102

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19. Optional Short Form Website Footer Version

You can also use this short notice in your footer or sign-up flow:

By using the Gym Doctor website or app, you acknowledge that your information may be collected, used, and shared as described in our Privacy Policy.